FAQ

Frequently Asked Questions


What Payment Types Do You Accept?


We accept American Express, VISA, MasterCard, and Discover card payments, We also offer PayPal checkout services.  Artwork is shipped only after full payment has been received.  If you pay through the PayPal E-Check service, artwork will not be shipped until the payment clears.


When Will My Credit Card Be Charged?

Your credit card will be charged no later than 24 hours prior to shipment of your item(s).


Do I Have To Pay Sales Tax?

You only have to pay sales tax if you are located in the same state as our brick and mortar studio, which is located in the state of Georgia. USA.  Any Taxes, Tariffs, Duties, or Import Fees are the Buyer's Responsibility.


How Safe Is It To Order From Your Site?

Our checkout services are protected with SSL (secure socket layer) encryption, the highest standard in Internet security.


How Long Will it Take To Receive My Order?

All items are created after the order has been placed.  Archival Paper giclees will ship within one to two weeks. Embellished Canvas orders will be shipped within three to four weeks.  Custom orders and commissions will likely take longer. If you have a specific timeline for shipment please send us an email customercare@marklawrencegallery.com with your request and we'll do our best to accommodate your request.


How Will My Order Be Shipped?

All artwork is professionally packaged rolled in a sturdy shipping tube with the greatest care.  All US orders are shipped via UPS Ground or FedEx Shipping with Delivery Confirmation unless requested otherwise.  

Prices for shipping are found on the Site. For shipments entirely within the United States, shipping charges are calculated based on major carrier rates e.g. FedEX Ground, and include a small handling fee. If several items of Artwork are ordered, we will use reasonable efforts to ship items together, but this cannot be guaranteed for a number of reasons, e.g., shipments may be ready for shipment on different dates; or due to the fragile nature or size of an item it may need to be packed and shipped separately.

If you have any questions regarding shipping charges, or if you have any special shipping requests, please contact the gallery via email customercare@marklawrencegallery.com.


What if My Order is Damaged During Shipment?

If an artwork is damaged during shipment and the box shows any sign of damage when delivered by the carrier- refuse the package and have the driver document any/all damage to the package.  We will replace your order when any damage occurs to your artwork during shipping.

If the package does not appear to be damaged, but upon unpacking it is evident that the artwork has been damaged in any way, we will replace your order.


What is Your Return Policy?

All artwork orders are hand created after we receive your order.  For this reason, with the exceptions of works damaged during shipment, or if there is an error in the store listing, all sales are final. Works damaged during shipment will be replaced.


How do you handle International Shipping- Import Duties & Taxes?

International orders are welcome. If you order from outside the United States, the recipient of the Artwork will be the importer of record, with full responsibility for any sales, excise, value-added, GST or similar taxes and for import and customs taxes and duties. We try to make the process as easy as possible by providing you with a tracking number which will enable you to easily track the shipment and liaise with your local customs office and pay any necessary duties and taxes. Customs procedures in your country may delay your receipt beyond our estimated delivery date.

We disclaim any liability for compliance with local laws or procedures in your country of delivery, or with any underestimation of duties or taxes, or delay or losses deriving from this. The Gallery operates within the United States and fully complies with US law. No attempt is made to comply with the laws of every country from which an order might originate.


What If the Colors Look Different or the Dimensions Don’t Fit My Room?

All artwork orders are hand created after we receive your order.  For this reason, we do not accept artwork returns after shipment due to dissatisfaction with the artwork colors or canvas dimensions. 

Computer monitors tend to display colors differently.  If you have any questions about colors in any of the art available on this site, it is your responsibility to decide before purchasing.  You can contact the studio via email customercare@marklawrencegallery.com with any questions and we will do our very best to assist you.

The dimensions (in inches) of all artwork displayed for sale are stated in each item's product description.  All artwork is shipped rolled and is not stretched.  All Collector's Edition canvases have a minimum two to three-inch margin on all sides for framing / stretching. 

To prevent any possible mis-perceptions about how a particular painting or print will fit on your wall, please measure the wall area before purchasing.  We have found that painter’s masking tape is a great way to mark the artwork’s dimensions onto your wall so you can make sure that the size works for you.  Please remember that returns are not accepted once you’ve received your art because of the dimensions.  It is your responsibility to measure your space before purchasing.


How Are Your Sample Room Views Made?

We have provided sample room settings of selected art for you to preview by clicking on the pictures link within the painting’s item description page.  These sample room settings as depicted as accurately as possible, but in many cases these sample settings are composed digitally and are therefore not to exact scale. 


Can I See The Art On My Wall Before I Order?

Yes!  We can also custom-compose a sample room setting for you if you would like to see how a painting will look in your own home or office setting.  Simply email us a photograph of the wall space you’d like to place the painting and we will email you back within 72 hours with a sample room view of how the art might look on your wall.  Please provide a photograph of the wall taken straight-on facing the wall; not on an angle.  Email your picture along with the name of the art and the dimensions you are considering to customercare@marklawrencegallery.com .


What Is A Giclee?

Visit our Fine Art Giclée Editions page to learn more about our fine art Giclee prints and our unique line of limited edition artwork.


What Is A Limited Edition Giclee?

Our limited edition giclees represent a fixed number of archival quality art prints that are signed and numbered by the artist for a predetermined print size or dimension. Once the set number of limited edition prints have all been sold no more will be available as limited edition prints in that size.


Will the canvas stretching process damage the textured finish on my embellished Giclee?

The archival gel medium that Mark uses to embellish his artwork is very similar to artist's acrylic paint except that is clear and contains no pigment. The textured embellishment coating is as durable as a normal acrylic painting.


Will I own the copyright license or can I copy and resell your art after my purchase?

The copyright and all reproduction rights are retained by the artist. The copyright is not transferred to the buyer, nor are buyer's authorized to produce or sell copies of the artwork.


Can I Purchase A Giclee In A Larger or Smaller Size Than Those Offered Online?

Yes.  Every Giclee that is not a limited edition can be purchased in custom sizes, both smaller and larger than the sizes shown on site.  Please contact our studio customercare@marklawrencegallery.com to determine if the desired size can be created, and obtain a price quote.  Typically different sizes can be accommodated as long as the dimensions of the artwork stay proportionate to the original size of the artwork.

Is Mark’s Work Available for Wholesale, Consignment, or Licensing?

We welcome your wholesale and licensing inquiries.  We apologize, but we are not accepting any consignment contracts at this time.


Does Mark Accept Commission Works?

Yes!  Mark accepts commission projects throughout the year as his schedule permits.  His most recent commission now hangs in the Hong Kong Conrad Hilton Hotel.  Mark’s commission rate is $3.00 per square inch.  A 50% non-refundable deposit is required on all commission orders.


What Is Your Privacy Policy?

At no time will we sell, share, or knowingly release your personal information outside of your dealings with MarkLawrenceGallery.com. Your personal information will only be used in the necessary business of administrating your payments and customer services.


Have More Questions?

How do I contact you?  Email us at customercare@marklawrencegallery.com